Emirates HireVue Interview Questions and How to Answer Them
Emirates sends shortlisted customer service applicants and pilot candidates a HireVue video interview, and cabin crew applicants have reported one too, with questions on customers, change, Dubai and you.
Your first session is free with a free account. After that, Interview Access is £5 once for up to 20 sessions, with no subscription.
How the Emirates HireVue works
Emirates HireVue questions candidates report
16 questions from Emirates HireVue interviews. Prepare a story for each type rather than a script for each question.
Customer service roles
Point out one thing a customer was dissatisfied with and how you handled it, using situation, action and result.
Customer service
Describe a situation when you had to deal with an angry customer.
Customer service
How do you handle a difficult client?
Customer service
Describe a time you delivered exceptional customer service.
Customer service
How do you adapt to change?
Customer service
Describe a time when it was important to follow new rules.
Customer service
Describe a time you faced a stressful situation.
Customer service
How did you handle a number of challenging tasks within a specific timeline?
Customer service
Cabin crew
How would you describe the role of cabin crew?
Cabin crew
What do you know about life in Dubai?
Cabin crew
How will Dubai complement your lifestyle?
Cabin crew
Tell us about your hometown.
Cabin crew
What is your favourite tradition in your country?
Cabin crew
What do you do if someone disagrees with you at work?
Cabin crew
What does hospitality mean to you?
Cabin crew
What is the best customer experience you have received?
Cabin crew
How to answer Emirates HireVue questions
Put the customer first in every service story
Emirates says the key attitude for its customer service people is “putting the customer first and dedication to providing a quality experience”. For the angry customer and dissatisfied customer questions, show that you listened, fixed what you could, explained what you could not and checked the customer left better off.
Answer in situation, action and result
Candidates say the customer service questions ask for the situation, what you did and the result. Keep the situation to a sentence or two, spend most of the time on your actions and finish with a clear outcome, ideally one the customer noticed.
Treat the rules question as a safety question
Emirates says “Safety is one of our top priorities” and that its people “look out for each other’s health and wellbeing”. When asked about following new rules, show that you learned the rule quickly, followed it even when it was inconvenient and helped others follow it too.
Show you would thrive in a city of 175 nationalities
Emirates describes Dubai as a place where “people from over 175 countries come together”, and one of its values is “We respect our differences and focus on what unites us.” For the hometown, tradition and Dubai questions, be specific about where you come from, show real curiosity about life in Dubai and mention any time you have lived or worked alongside other cultures.
Make hospitality personal
“Hospitality is our passion at Emirates,” says the cabin crew page. For what hospitality means to you and the best service you have received, describe a small moment of attentiveness someone showed you, then say how you do the same for others.
Use a different story for each question
Candidates report that several customer service questions feel similar. Prepare a separate example for difficult customers, stress, change, deadlines and exceptional service so your answers do not repeat each other.
Tips for recording your answers
- Do a few test runs on HireVue before you start the real recording.
- Use a laptop or desktop rather than a phone camera.
- Use the thinking time to jot down two or three points and your result.
- For customer service roles, leave enough time to finish the games after the questions.
- Smile and speak as you would to a passenger. Emirates wants “a personality that shines.”
Frequently asked questions
Does Emirates use HireVue?
Yes. Emirates’ Customer Service Roles posting says shortlisted applicants get a gamified video interview assessment on HireVue, and its pilots page says the first stage includes a short HireVue video interview.
Is there a HireVue for Emirates cabin crew?
Cabin crew candidates reported a HireVue video interview in 2018 and 2020. Emirates’ current cabin crew page describes invitation-only recruitment events with an introduction, group activities, an online test at the venue and a final interview, and does not mention a video stage.
How many questions are in the Emirates customer service HireVue?
Emirates does not publish a number. Candidates report five or six questions followed by two games.
What happens after the Emirates HireVue?
For customer service roles, successful candidates receive an offer of employment. For pilots, the remote first stage continues with psychometric and abstract reasoning tests and a live digital panel interview, then a two-day stage in Dubai with simulator assessments, Advanced Compass and a medical.
Practise for the Emirates HireVue
Our AI interview practice uses the same one-way format: five questions on screen, 60 seconds to prepare, then up to a minute to answer on camera. Choose the finance focus and the questions lean towards finance, with feedback on relevance, clarity and structure and on what finance assessors look for, such as commercial awareness and integrity. You also get a model answer to your weakest question.
The questions are ours, not Emirates’s. Start answering before the 60 seconds are up to match a shorter thinking time, and since practice lets you re-record, do one session in a single take.
Your first session is free with a free account. After that, Interview Access is £5 once for up to 20 sessions, with no subscription.
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- Accenture
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- American Express
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- IBM
- JPMorgan
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