Terms of Service

3.1 Educational Purpose

This platform is designed for educational and practice purposes only. The games and exercises are intended to help users familiarize themselves with cognitive assessment formats and improve their skills through practice.

3.2 Independent Platform - No Affiliation

This platform is completely independent and has NO affiliation, partnership, endorsement, or connection with Arctic Shores Ltd or any other psychometric assessment provider. Arctic Shores is a registered trademark of Arctic Shores Ltd. Any reference to Arctic Shores or other assessment providers is purely for descriptive and informational purposes to help users understand the general type of cognitive assessments our practice games are inspired by.

We are an independent educational platform that creates our own original practice games based on common cognitive assessment principles and formats found across the industry.

3.3 Games Are NOT Exact Replicas

Our practice games are NOT exact replicas, copies, or simulations of any specific assessment provider's proprietary games. While our games are inspired by common psychometric assessment formats and test similar cognitive skills, they are independently designed and developed by us.

Users should not expect our games to be identical to actual assessments they may encounter. Actual assessments may differ significantly in format, mechanics, difficulty, timing, presentation, and user experience.

3.4 Scoring and Evaluation Differences

Our scoring algorithms, evaluation methods, and performance metrics are entirely our own and are NOT based on, derived from, or similar to any assessment provider's proprietary scoring systems. The scores, percentiles, feedback, and analytics you receive on our platform are calculated using our independent algorithms and should not be interpreted as representative of how you would be scored on actual assessments.

Different assessment providers use different scoring methodologies, weighting systems, normative data, and evaluation criteria. A score on our platform does not predict, indicate, or correlate with scores you might receive on actual assessments.

3.5 No Guarantee of Assessment Success

Using this platform does NOT guarantee success, improved performance, or any specific outcome in actual psychometric assessments. We make no representations or warranties about the effectiveness of our practice games in improving your performance on actual assessments.

Performance on our practice games may not reflect, predict, or correlate with performance on actual assessments. You acknowledge that:

• Actual assessments may use completely different game mechanics, formats, and scoring methods
• Practice does not guarantee improved scores on actual assessments
• Low scores on our platform do not mean you will receive low scores on actual assessments
• High scores on our platform do not mean you will receive high scores on actual assessments
• Our feedback and analytics are educational tools, not predictive assessments

You agree not to hold us liable for any assessment outcomes, employment decisions, or other consequences related to your use of this platform. The primary benefit of our platform is building familiarity and confidence with cognitive assessment formats through practice, not replicating specific assessment scoring systems.

3.6 Practice and Confidence Building

The value of this platform lies in helping users become more comfortable and confident with cognitive assessment formats through repeated practice. Regular practice may help reduce anxiety, improve familiarity with similar game mechanics, and build general cognitive skills. However, any improvement in actual assessment performance is likely due to increased confidence and reduced test anxiety rather than our games being identical to actual assessments or our scoring matching actual assessment scoring.

4.1 Registration

You must create an account to use certain features of the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Age Requirement

You must be at least 13 years old to use this Service. By using the Service, you represent and warrant that you meet this age requirement.

5.1 Digital Products

We offer digital products providing access to practice games and features:

• Free - Limited access to basic features at no cost
• Basic - Expanded access to a wider selection of games and features
• Premium - Full access to all games, features, and analytics

5.2 Payment

Payment processing is handled securely by Stripe. You agree to provide current, complete, and accurate billing information. All purchases provide immediate access to digital content.

5.3 No Refunds - Digital Products

All digital products and purchases are final and non-refundable. Because our service provides immediate access to digital content upon purchase, we do not offer refunds for any reason, including but not limited to:

• Change of mind after purchase
• Dissatisfaction with the practice games or content
• Poor performance on actual assessments after using our platform
• Differences between our games and actual assessments
• Unused time or features
• Technical issues on your device
• Any other reason

By making a purchase, you acknowledge and agree that all sales are final. Refunds will only be provided where required by applicable law (such as consumer protection laws in your jurisdiction).

6.1 Credits

Interview Practice sessions are gated by credits. Credits are either granted as part of a subscription plan or purchased separately. One (1) credit is consumed per completed interview session. A credit is deducted only when you submit all five recorded answers — not when you start a session or record individual questions.

6.2 Credit Purchases — No Refunds

Interview credits are purchased as a digital product and are non-refundable once used. Unused credits remain in your account indefinitely and are not subject to expiry. If processing of your interview fails due to a technical error on our side, your credit will be automatically refunded to your balance.

6.3 Video Recording Consent

By starting an interview session you explicitly consent to:

• Your device camera and microphone being activated and used to record your video responses
• Your video recordings being uploaded to and stored on our secure cloud storage (Cloudflare R2)
• Your video and audio being processed by our AI systems (including OpenAI) to generate a transcript, content analysis, and non-verbal presentation scores
• The generated feedback, transcript, and scores being stored and displayed to you in your account

You may withdraw this consent at any time by not using the Interview Practice feature. Existing interview data can be deleted from your account settings.

6.4 AI Analysis Disclaimer

Feedback generated by the Interview Practice feature is produced by automated AI systems and is intended for practice and self-improvement purposes only. AI-generated scores and feedback do not constitute professional career advice, psychological assessment, or any form of guaranteed evaluation of your employability. Results may vary and should not be used as the sole basis for any employment or career decision.

6.5 Video Retention

Raw video files are automatically deleted from cloud storage once AI processing is complete (typically within minutes to a few hours of submission). Processed feedback, transcripts, and scores are retained in your account until you delete them or close your account.

7.1 Our Content

The Service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Data

You retain all rights to your personal data and game performance data. By using the Service, you grant us a limited license to use this data to provide and improve the Service.

8a.1 Service Emails

By creating an account, you agree to receive transactional and service-related emails from CogniPrep. These include account confirmations, security alerts, subscription and billing notifications, important service updates, and other communications necessary to operate your account.

8a.2 What We Won't Send

We do not send marketing emails from third parties, sponsored content, or any emails unrelated to CogniPrep and your use of the Service. Any product or feature announcements we send will be about CogniPrep only.

8a.3 Unsubscribing

Every email we send includes an unsubscribe link. You may opt out of non-essential communications at any time by using that link. You cannot opt out of emails that are required to deliver the Service (for example, password reset emails and security alerts).

9.1 Service Availability

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

9.2 Not Medical Advice

The Service is for educational and entertainment purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with qualified healthcare professionals for medical advice.

9.3 Performance Results

We do not guarantee specific results from using the Service. Individual results may vary based on many factors.

10.1 General Limitation

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

10.2 Assessment Outcomes

We expressly disclaim all liability for any outcomes related to actual psychometric assessments, employment decisions, educational opportunities, or any other consequences that may result from your use or reliance on this platform. This includes but is not limited to:

• Low scores or poor performance on actual assessments
• Failed job applications or lost employment opportunities
• Differences between our scores and actual assessment scores
• Reliance on our feedback, analytics, or performance metrics
• Time or money spent on plan fees
• Expectations that practice would improve actual assessment performance
• Any claims that our games misrepresented actual assessment formats or scoring

You acknowledge that you use this platform entirely at your own risk and that we make no guarantees about the relationship between practice on our platform and performance on actual assessments.

10.3 Maximum Liability Cap

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid us in the twelve (12) months prior to the claim, or £100 (whichever is less).