American Airlines Flight Attendant Assessment
American hires flight attendants through an online assessment, a self-recorded video, a virtual interview and an in-person day in Dallas-Fort Worth. Here is what each step asks of you and how to get ready.
The hiring steps
American recruits flight attendants in campaigns, and the current one is for training classes starting in 2027. Before you can apply, you watch a short video called Before You Board, which walks through the process and gives an honest picture of the job. Then:
- Apply to Fly. Submit your application, answer the eligibility questions and complete an online assessment.
- Meet Me. A self-recorded video: a short introduction and three situational questions, with 72 hours to complete it.
- Crew Interview. A live virtual interview with two members of the recruiting team.
- In-Person Experience. A day at the campus in Dallas-Fort Worth with a crew resource management assessment and another 2-on-1 interview. American arranges flights if you live outside the area.
- Training offer. Pre-employment checks: a drug screen, a background check, verification of two years of employment history and fingerprinting.
- Training. Seven weeks at the Robert L. Crandall Campus, then you earn your wings.
Not every candidate goes through every step; each one is a cut.
Step 1: the online assessment
American describes the assessment only as something that helps it learn about your strengths and capabilities, and does not publish its format. Be ready for the two common kinds of pre-employment question, work-style statements and customer-service scenarios. Two habits help with both:
- Answer as you really work, consistently. Questionnaires often ask about the same trait more than once in different words, and a profile that contradicts itself stands out. Our personality test guide explains why.
- Keep safety and the customer in view. In a scenario question, the best option for cabin crew is usually the one that keeps people safe first and treats the customer with care, while following procedure. The situational judgement guide shows how these questions are built.
Step 2: the Meet Me video
This is a one-way recording: questions on screen, you answering to camera, nobody on the other end. American says the situational questions are designed to show how you think, communicate and care for others, so expect prompts about a difficult customer, a colleague who needs help, or a moment when plans changed at short notice.
The STAR method is the simplest structure for the situational answers, and how to pass a video interview covers the recording itself. Our mock interview lets you rehearse out loud and get feedback before you record.
Steps 3 and 4: the interviews and the In-Person Experience
The Crew Interview is a live video conversation with two recruiters about your experience and what you would bring to the role. Prepare the same examples as for the video, plus a couple more, because you will be asked follow-up questions.
At the In-Person Experience you meet the team, take part in interactive activities and complete a crew resource management assessment: how you communicate, share information and make decisions with others when it matters. Treat every activity as part of the interview. American also checks its appearance standards during the day, and candidates who do not meet them may not continue:
- Polished, professional clothes.
- Hair that falls below the shoulders secured.
- No visible tattoos. Cover them with a uniform item or makeup; bandages, see-through gauze, pantyhose and sleeve accessories are not accepted.
- One earring per earlobe and no other visible piercings.
Training, bases and pay
Speak another language?
American hires language-qualified flight attendants in Chinese Mandarin, Czech, Dutch, French, German, Greek, Haitian Creole, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Portuguese and Spanish. If you apply for one of those roles, you take a language proficiency assessment after the In-Person Experience. Qualified speakers earn a $2 premium on flights that need the language, plus $3 more on international ones, but may be placed at a base that needs their language and must stay there for a year.
Frequently asked questions
Is the Meet Me video a HireVue interview?
American's hiring pages do not name the platform. Whatever it runs on, the format is the same: a short introduction and three situational questions, recorded on your own within 72 hours.
Is there a math or reasoning test?
American does not describe one. The online assessment is about your strengths and capabilities, and the later steps are interviews and the crew resource management assessment.
Is flight attendant training paid?
No. American provides lodging, meals and campus facilities, but training is unpaid.
How soon can I reapply if I am not selected?
One year from the date of your last communication with American.
How do I check my application status?
Log in to your candidate profile at jobs.aa.com. American also emails you when your status changes.